Delivery Policy | KidzInc Australia | Educational Online Toy Shop

Delivery Policy | Educational Toys | KidzInc

After ordering online, you will receive an email confirmation from KidzInc containing your order details. We will normally confirm receipt of your order within a few minutes of ordering.

The cost for shipping is $14.99 for most orders under $400 * within Australia (excluding Western Australia) and FREE SHIPPING (regular post) for orders over $400 in Australia (excluding Western Australia).

You do have the option to purchase insurance for your parcel and we also offer a premium Express Post option too. 

For Australian orders, we will attempt to send your goods via Australia Post either on the same day or within 1 to 5 working days (excluding the weekends).

During peak Christmas time we will endeavour to do our best to send your parcel within this time frame. But it might take a little longer and we apologise in advance.

The number of days it takes to reach your destination depends on the Australia Post/Courier network and this is additional to our processing timeframe of 1 to 5 business days.

For items that are on pre-order, we will have this noted in the description and/or product name. We will send these items to you as soon as the shipment arrives. Please feel free to send us an email to orders@kidzinc.com.au if you would like an estimate delivery timeframe. Also, we suggest you place a separate order for the pre-order item/s as you order will be despatched together. 

However if goods are not in stock or damaged we may need to source these from our Supplier which is a relatively quick process. In this event, we will contact you via email to let you know when the goods will be sent.

We have over 3,000 products and to offer our Customers the best educational toys on the market, we carry most items in stock but sometime we may need to source the toys from our Suppliers which is a relatively quick process. Customer Service is one of our key focusses at KidzInc, and we endeavour to send your order within a reasonable timeframe for the items that may not be in stock.

Please note we ship most items internationally to the United States, United Kingdom and New Zealand. Please send us an email at customerservice@kidzinc.com.au if you would like to make a purchase.

If you wish to query a delivery please contact us at orders@kidzinc.com.au or call us on 1300 911 117 and we would be more than happy to help you.

* If under 10 kg cubic weight. Please note we will send you an email with a quote for the additional freight costs.