FAQs

FAQs

Delivery Costs in Australia

We offer flat rate delivery of $11.99 for all orders under $180. Orders with a total value of $180 or more are delivered FREE within Australia.

We also offer an EXPRESS POST option for just $24.99. Please note some heavy items can not be sent via Express Post.

Estimated Delivery Times (business days) after day of dispatch

Sydney: 1 to 3 days
Within NSW: 1 to 4 days
Melbourne, Brisbane: 2 to 3 days
Adelaide: 3 to 4 days
Other Capital Cities: 3 to 6 days
Country Location: 4 to 5 days
 

Schools, Preschools and Childcare Centres

If you would like to make a purchase order for your school, preschool or child care centre, please contact us on either 0404 954 110 or customerservice@kidzinc.com.au and we can raise a purchase order for you. 

Simply add in your email the tax invoice details, and a list of the products you would like to purchase. 

We will then send you a tax invoice for payment. Once the payment has been received we will ship your order to you. 

International Shipping

We currently offer international shipping to the United States and New Zealand.

Please note we will only accept PayPal as a method of payment from International Customers.

If you would like to buy something from our store and we do not ship to your Country, please contact us at orders@kidzinc.com.au and we would be happy to discuss this with you further.

Insurance

We do not accept responsibility for goods after they have been dispatched so we strongly advise our customers in Australia to purchase insurance which is only an additional $2.00. There is a delivery option at the checkout with the insurance included in the delivery fee. 

Payment Options

We have many options for you to pay for your purchases at KidzInc. You can choose to pay for your purchases via Visa, Mastercard, American Express and PayPal.

When purchasing from KidzInc your financial details are passed through a secure server using the latest Shopify 128-bit SSL (secure sockets layer) encryption technology, one of the best in the industry.

Packaging

At KidzInc we try to be environmentally friendly. If you have a large order it may be packaged in a box that we have recycled from a Supplier. Be assured that if you have chosen the gift wrapping option that your purchase will be beautifully wrapped within this external packaging.

Gift Wrapping 

We offer a gift wrapping service for a small fee of $6.99 which includes a card.

All items in our store can be gift wrapped regardless of the size of toy.

We would be happy to wrap a special gift for a special little one, just simply add the gift wrapping option at the checkout, and please make a note of the message to be hand written.  

Shopping Cart Empty

In the event you have added a item to the cart and the shopping cart is showing its empty, please contact us on 0404 954 110 and we would be more than happy to take your order over the phone.

Wishlist Help

What is a Wishlist?

A wishlist is a list which you can create to show products you are interested in. Once created, you can edit this list and email it to friends or relatives. You need to register an account to setup a wishlist but its quite easy and this is a free service that you can use as much as you like whenever you like.

How do I set up a Wishlist?

When you click in any product in our range, a larger image is displayed with more information about the product. A link saying "+Wishlist" is displayed directly below the add to cart option. Click on this tab to add the product to your wishlist (you may be prompted to login first).

Can I use my existing KidzInc login to create a wish list?

Yes! The wishlist feature is configured to use your existing KidzInc login. If you don't have a KidzInc login, just click the register link and register an account with KidzInc.

How do I share my Wishlist with family or friends?

It’s simple, just sign in to your KidzInc account and select Wishlist. At the bottom of your products you will see a section saying “Want to share your wishlist with a friend? Use this link.” Click on the link and this will open a new window for you. Copy the URL and paste it in an email, and it’s off to them.