Refund & Returns Policy

Refund & Returns Policy

If you are unhappy with your purchase you can exchange any full priced product provided it is unopened and in perfect condition. You must contact customer service within 14 days of receipt of your delivery. Discounted items cannot be refunded or exchanged. Valid proof of purchase is required. - See more at: http://kidstuff.com.au/shipping-and-delivery#sthash.VmtYRuA1.dpuf
If you are unhappy with your purchase you can exchange any full priced product provided it is unopened and in perfect condition. You must contact customer service within 14 days of receipt of your delivery. Discounted items cannot be refunded or exchanged. Valid proof of purchase is required. - See more at: http://kidstuff.com.au/shipping-and-delivery#sthash.VmtYRuA1.dpuf
If you are unhappy with your purchase you can exchange any full priced product provided it is unopened and in perfect condition. You must contact customer service within 14 days of receipt of your delivery. Discounted items cannot be refunded or exchanged. Valid proof of purchase is required. - See more at: http://kidstuff.com.au/shipping-and-delivery#sthash.VmtYRuA1.dpufNeed to Return Something?eed to Return Something?

Need to Return Something?

We are more than happy to help. If you have looked at our reviews you will see that customer service is at the core of everything we do. So when can you return? Well you can return anytime within 14 days of the date of purchase, and we will give you a full refund of the purchase price (excluding postage). 
 
Simply send us a email, pop the item in the mail and we will handle the rest. We need you to cover the shipping back (sorry about that). But one day we will do this for free too.
 
Obviously the goods need to be in the same condition as when we shipped them, unopened and not damaged. And packed for a safe return.  
For any item where we included free delivery, this will be deducted off the purchase price prior to refund.
 
We check all of our items prior to shipping them to you, and if you ever receive anything that is damaged in transit please let us know straight away. 
We understand exchanges occur, and we also understand this should be easy for you. At KidzInc it is :)
  
Please contact Customer Service at customerservice@kidzinc.com.au